Q. How fast is your return shipping?
A. Within the US, our return shipping takes 2-5 business days. UPS Overnight is guaranteed to arrive at your door by 3PM (next business day). International shipping normally takes 7-14 business days (sometimes longer if customs holds the package for evaluation). Our shipping rates are calculated by UPS and are actual shipping charges. We are not responsible for lost, damaged, or delayed packages. We will NOT be held responsible for lost/stolen packages. Address changes must also be phoned in. We will NOT accept address change requests by email or written on an invoice. You will be held responsible for calling in to change your address, if we ship an order out using the address provided and the order is lost, RR will NOT be held liable. 

Q. What is your shipping policy on Self install parts or Accessories?
A. Any order placed at or before 9:00AM EST will most likely be shipped that same day (excluding Saturday and Sunday). All other orders placed after 9:00AM EST will be shipped the next business day. We do our very best to ship orders same day. There are certain cases where orders do not ship for several days: part(s) backordered, incorrect shipping address provided, incorrect shipping method selected, invalid shipping address provided etc. We always make a strong effort to ship orders same day. If for some reason it doesn't ship out please be patient while we prepare your order.

Q. Do I get a tracking number?
A. Tracking information is on file for every order (excluding International shipments), you should receive a confirmation email when your order ships out. A signature is required for all overnight shipments. Please contact us if you need tracking information on your order.

Q. Can I get my item shipped to a PO Box?
A. No. UPS will not deliver ro a PO box, if you provide us with a PO Box address and select UPS shipping, you may be charged a $10 fee for address correction.

Q. Dealing with lost packages?
A. We make a strong effort to avoid package loss in transit. We are NOT responsible for lost packages, you must contact the shipping company and file a claim to receive compensation.

Q. Do you ship internationally?
A. Yes. Simply select your country from the drop down list on the checkout page, we have done business on a Global scale for over 3 years. We service many small & large companies worldwide. If you have trouble with an international order, please contact us for assistance. You may be responsible for faxing proper identification before your order can ship. This will include a valid copy of your government issued ID, and the credit card you used for the transaction.

Q. How do you handle: VAT and Import Taxes?
A. The customer will be responsible for any and all import taxes/fees/duties. This means that when Rapid Repair is billed for import taxes, you will be held responsible for these charges and also agree that Rapid Repair may bill any credit card you have provided for these charges, unless alternate payment is arranged.

Q. Providing incorrect shipping addresses.
A. The customer will be responsible for providing the correct shipping address. There may be charges associated with address corrections. You knowingly accept these charges by placing an order with us and will be billed no more than $20 for address corrections (effective 11/3/06).

Q. Order Cancellation or Changing an Authorization.
A. If you have completed an order on the website for one or more parts or services or have given verbal or email authorization for parts or services and wish to cancel or change your order, you must call and speak to one of our agents. We cannot accept cancellations or change requests via e-mail or contact request form due to the potential for non-received messages or because messages may not have been read before orders are processed. Your order or authorization will be in force until you speak with a Rapid Repair representative who will confirm your cancel/change request.

Return Policy

Q. What if I don't like the: New/Used Parts,  Modification color choices, or service provided?
A. We will gladly work something out to make sure you are satisfied. Parts for self install are non-refundable/non-returnable.  If you purchase a part that doesn't correct the problem, you will have to send the iPod/device in so we can diagnose the issue (initial diagnostic fee will be waived in this case). Mail in iPod/device Repairs are final. Contact us at: Rapid Repair | iPod Repair, iPhone Repair, Batteries, LCD Screens and more | Fast iPod Repair, iPhone Repair and Zune Repair for an RMA return request. We specifically watch for attempts at substitution of parts, serial#'s, and part#'s are all kept on file. 

Q. Will RapidRepair charge a re-stocking fee for returning a product?
A. RapidRepair may charge a 15% re-stocking fee for merchandise returned. All refunds will not include shipping charges paid by the customer at time of order. Any fees associated with credit card chargebacks will be paid by the customer (no more than $60 per order).