Keys on keypad not working on Zune HD

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lily131
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Joined: June 14th, 2012, 1:40 am
My Device: Zune HD
I've owned this device for: A year or two.

Keys on keypad not working on Zune HD

Post by lily131 » June 14th, 2012, 2:01 am

The P, L and delete keys on my keypad are no working, pretty much the right side of the Zune. It happened before, but did a hard reset and it resolved itself. Now it's back. I tried resetting and Device Recovery Mode. I even tried knocking the side gently to see if that worked, but it didn't. I also noticed that sometimes the volume keys do not work when I press the side button, but will appear on the screen and I need to manual increase/decrease volume. I would like to know what it may be, and what I may need to repair it.

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bvronko
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Joined: July 24th, 2006, 10:35 pm

Re: Keys on keypad not working on Zune HD

Post by bvronko » June 17th, 2012, 12:27 pm

I have never heard of that issue happening to a Zune HD before. We do offer free diagnostic service however so if you sent it to us we could check it out and give you a repair quote for free. Here is a link to get started if you're interested. http://www.rapidrepair.com/shop/zune-re ... vices.html

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