Rapid Repair’s Success Drives Recent Move to New Michigan Headquarters

Custom-Designed Portage Building Marks 40% Increase in Space, Enhanced Ability to

Deliver Services to Both Local and Global Customers

KALAMAZOO, MI – (DATE, 2009) – Rapid Repair, the most well-known and reputable national online repair service for consumer electronics, announced today that the company has moved their headquarters building to Portage, Michigan. The company, formerly headquartered in Kalamazoo, now enjoys a 40% increase in space, an expanded retail area for local customers, and a customized physical layout that enhances the company’s ability to service global customers seeking iPod, iPhone, Zune and game console repair. Normal operations began on October 12 at the Portage location.

“This move marks a real milestone for Rapid Repair in our growth, and in the way we service our customers,” said Aaron Vronko, Service Manager at Rapid Repair. “And, with the new technicians and customer service representatives we are hiring as a result of the move, we’re thrilled to boost the local economy.”

The new headquarters has been designed to accommodate work on gadgets and technology yet to be developed. There is increased space for new product disassemblies, and the ability to serve more customers with an increased array of devices. The new customer service area is adjacent to Rapid Repair technicians to allow quick and easy consultation on even the toughest customer questions.

Rapid Repair is one of the longest-standing and most reputable sources for small electronics repair, specializing in iPod, iPhone, Zune and handheld and console game systems. Customers receive free diagnostic services on most items by completing the diagnostic service request form at www.rapidrepair.com and sending in their device for evaluation. A technician consults with the customer within 48 hours to provide an estimate and gain approval before any work begins.
Rapid Repair not only fixes iPods, Zunes, and iPhones with sound issues, liquid damage, hard drive problems and broken screens, but also customizes the devices with colorful screens and faceplates. For do-it-yourselfers, the company sells parts, accessories, and manuals, and includes professional installation of most parts at no extra charge.

For more information, visit www.rapidrepair.com.

About Rapid Repair
Rapid Repair is dedicated to the service, repair, and modification of all iPod, iPhone, Zune, and other small electronic devices. The national company specializes in small electronics repair, with quality workmanship, speed and efficiency, and offering customer service that is second to none. Rapid Repair is headquartered in a 4,300 square foot building in Portage, Michigan.

iPod and iPhone are registered trademarks of Apple. Other products and trade names mentioned herein are the trademarks of their respective owners.

Palm Pre Exposed: Rapid Repair to Give Smartphone Fans a First Peak inside the Much-Anticipated New Device
Technicians Will Reveal Pre’s Guts to Analyze Performance, Create Do-it-Yourself Repair Guide

KALAMAZOO, MI – (June 4, 2009) – Rapid Repair, the most well-known and reputable national online repair service for consumer electronics, announced today that it will give smartphone fans a first peak at the technology inside the eagerly anticipated new Palm Pre device with a launch-day disassembly on Saturday, June 6. Images of the disassembly process will be posted to the company’s website at www.RapidRepair.com as it unfolds, shortly after Sprint stores open for the Pre launch at 9 a.m.

Rapid Repair technicians will expose and examine the guts of the device to analyze its performance capabilities and see how it stacks up against other comparable devices. They will use the knowledge gleaned from the disassembly to create a repair guide for do-it-yourselfers who opt to make repairs on their own.

“It’s inevitable – within a week of the device hitting the stores, new owners will already be needing repairs,” said Aaron Vronko, service manager at Rapid Repair. “Damage from dropping devices like this is common, and screen repairs are high on the list.”

Vronko says Rapid Repair technicians are looking forward to seeing Palm’s implementation of the multi-touch screen and how it allows the user to navigate a more robust device interface. In addition, technicians will inventory the Pre’s internal components to see which manufacturers are contributing to the device, gain insight into when technology upgrades can be expected and establish a basis for comparison for newer versions when they are released. Disassembly technicians will also offer commentary on the layout of the internal technology to provide guidance on the ease of do-it-yourself repair.

“Palm is iconic in the handheld device industry – this company literally put the PDA on the map,” Vronko said. “To a certain extent, this is their first legitimate attempt to capture a piece of the mainstream smartphone market, and we’re anxious to get a look at the processor and the memory on board to get a sense for the Pre’s horsepower.”

Images and commentary on the Palm Pre disassembly will be posted as soon as they are available at http://www.rapidrepair.com/guides/Palm-Pre/palm-pre-dissasembly-repair-guide.html and the do-it-yourself Palm Pre repair guide will be posted within a week.

Rapid Repair is one of the longest-standing and most reputable sources for small electronics repair, specializing in iPod, iPhone, Zune and handheld and console game systems. Customers receive free diagnostic services on most items by completing the diagnostic service request form at www.rapidrepair.com and sending in their device for evaluation. A technician consults with the customer within 48 hours to provide an estimate and gain approval before any work begins.

Rapid Repair not only fixes iPods, Zunes, and iPhones with sound issues, liquid damage, hard drive problems and broken screens, but also customizes the devices with colorful screens and faceplates. For do-it-yourselfers, the company sells parts, accessories, and manuals, and includes professional installation of most parts at no extra charge.

For more information, visit www.rapidrepair.com.

PRESS CONTACT:
Maya Zarchan
SS│PR
719-634-1180
mzarchan@sspr.com

About Rapid Repair
Rapid Repair is dedicated to the service, repair, and modification of all iPod, iPhone, Zune, and other small electronic devices. The national company specializes in small electronics repair, with quality workmanship, speed and efficiency, and offering customer service that is second to none. Rapid Repair is headquartered in a 3,000 square foot building in Kalamazoo, Michigan, with 15 employees.
iPod and iPhone are registered trademarks of Apple. Other products and trade names mentioned herein are the trademarks of their respective owners.

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